Does Your Onsite Person Even Care?

Begin forwarded message:

From: Xxxxx Xxxxx <email@PROPERTY.com>
Date: January 20, 2016 at 2:20:34 PM EST
To: <emailaddress>
Subject: RE: Two Bedroom Interest

NAME,

Thank you for your interest in the PROPERTY.  Attached is fact sheet and floor plans for your review.

The apartments facing campus are $25 extra per month for the second floor, $75 for the third, and $100 for the fourth floor.

We look forward to working with you.  Please let me know if you have any questions.

NAME
Leasing Manager
The PROPERTY
(555) 555-5555 phone

Thank you for your interest in the PROPERTY

-----Original Message-----
From: xxxxx@xxxxxlive.gmu.edu [mailto:xxxxxx@xxxxxlive.gmu.edu]
Sent: Tuesday, January 19, 2016 5:03 PM
To: Leasing@PROPERTY.com
Subject: Two Bedroom Interest

Hello!

My fiancé is a law student at the university. I saw on your website that there is a two bedroom option which is what we are specifically interested in.

If you could send me a little more information about it that would be great. What availability do you have? How much the rent is? What is included in the rent?

I look forward to hearing from you soon!

Thank you,

Xxxxx

Sent from my iPhone

If this is what YOUR Leasing Manager sends as a response to a leasing inquiry, then something is wrong with your company. Is it a training issue? Is the employee pool so lacking that this is the best you can find to hire? Or, because the community is new construction in a tight student housing market, it doesn’t matter? I don’t know. For me, there is NO EXCUSE for sending out such a lackluster, “I don’t give a sh*^ about your inquiry” response. At the very least, send something friendly that actually answers the immediate questions and invites the sender to tour the property and doesn't simply direct the customer to do all the work of finding answers to her questions.